Tag: ai

Microsoft expands Bing’s Visual Search

How many times have you wanted to search the internet for something you didn’t know the name of? It’s a common problem that Microsoft helps solve with AI features included in its search engine, Bing. Visual Search allows users to replace text queries with images for more nuanced results and it’s now available on your smartphone.

How does visual search work?

Bing has indexed billions of images posted on the internet and most of them have text descriptions of some sort. This has made it possible for Microsoft to create programs that look for similarities in image contents and labels to create computer-generated definitions of everyday objects. So if you were to take a photo of the White House and upload it to Bing, the search engine could tell you what it is without any human input.

Although it may seem like little more than a novelty, Visual Search makes it much easier for eCommerce shoppers to find niche products. Bing can help people identify hard-to-name items and suggest stores that sell them, such as “slip joint pliers” at a local hardware shop or “gaucho pants” at an online clothing retailer.

What’s new?

In June, Microsoft announced that Visual Search is now available within Bing’s iOS and Android apps, as well as Android’s Microsoft Launcher. Just open the app, tap the camera button and take a photo from your phone or choose an image from the gallery. If you’d like to narrow your search, tap the magnifying glass button and crop your image to highlight specific objects within the photo.

In the near future, Visual Search will be added to Microsoft’s Edge browser and Bing.com. It’s a useful feature for finding what you need and helping customers do the same. For insight and support related to any of Microsoft’s products, give our experts a call today.

Published with permission from TechAdvisory.org. Source.

How AI improves customer service

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service.

How AI capabilities enhance customer service

AI has two capabilities that enhance customer service: machine learning and natural language processing.

Machine learning studies historical customer data in your systems and equips your customer service staff with all the information they need to address concerns much faster and provide personalized product suggestions, discounts, and offers. It’s the same mechanism that enables Facebook to suggest friends and brands to add or follow, and allows Amazon to personalize product recommendations.

On the other hand, AI’s natural language processing capabilities make it possible for businesses to deploy computerized customer service systems that don’t require human support staff. AI-enabled systems can ‘talk’ to customers via software similar to that of Apple’s Siri, Google’s Alexa, and Windows’ Cortana.

Automated, accurate, and agile responses

Although well-trained employees can multitask and solve customer problems, humans make mistakes. Automated systems like chatbots provide accurate and quick responses because they can be programmed to respond rapidly and accurately, handle large volumes of queries, and be available 24/7.

For example, a restaurant chain that often receives queries about a branch’s opening hours can use a chatbot to handle questions about store hours, reservations, and other simple concerns. A retail store chatbot can also make online ordering seamless by answering questions about product sizes and/or availability.

Overall, AI-enabled chatbots can reduce or eliminate pain points commonly encountered with human customer service representatives, such as long wait times, inefficient escalation of complex concerns, and negative human emotions from irate customers, all of which affect customer satisfaction levels.

Cost-efficient support

Businesses spend thousands of dollars to hire and train customer service representatives. But based on studies, the high attrition rates in the call center industry cost them a lot of money. Some companies even let operations staff handle customer support, which then affects productivity and reduces profitability.

AI-powered platforms reduce the time and money spent on customer service because you don’t need to hire more support staff in case of business expansion. Instead, you can reprogram customer service software so that queries about new products or new business locations can be easily addressed.

Many customers still prefer to have their problems solved by humans. And for banks, hotels, hospitals, and businesses where complicated concerns require human customer service agents, an AI-powered support system can facilitate seamless issue resolutions.

Fortunately, there are plenty of technology options to make customer service and other functions more efficient. Call us today for innovative business technology solutions.

Published with permission from TechAdvisory.org. Source.

Improve Business Productivity with Cortana

As an entrepreneur, you understand how essential time is. There is always a need to come up with new processes or search for new technology to keep your office organized. If you use Windows 10, you already have an underutilized tool right in front of you.

To take advantage of Cortana, you should enable it on your desktop first. The process is easy: Just press the Windows Key, type “cortana” and click on “Cortana settings.” From there, you can change whether it responds to your voice or get activated by a keyboard shortcut, and you can set other personal preferences.

Voice Reminders, Notes and Alarms

As soon as you enable “Hey, Cortana” on all your gadgets, you can begin using it to dictate notes, set alarms, and create reminders. Thanks to advancements in AI, Cortana should be able to recognize most natural-language requests, like “Wake me up at 9am tomorrow,” or “Remind me to pick up my dry cleaning tomorrow.”

Meanwhile, you can use it as a voice recorder during meetings instead of writing down notes. Just say, “Hey Cortana, make a new note in OneNote,” and whatever is recorded will automatically be saved to OneNote!

AI-Scheduled Meetings

With Microsoft’s new Calendar.help feature, you can issue commands to a group email chain by saying things like, “Hey Cortana, can you help us book a 30-minute call next week?”

Calendar.help will work with Cortana to contact each attendee individually, find out what times they are available, and pick the best option for the group. You would only need to email the details, including duration, agenda and location, before you cc Cortana and forward it to the people involved. At that point, Cortana will send invites and handle all email exchanges. For now the project is still in preview/beta, so you will need to sign up.

Quick Conversions and Calculations

There are times when you need to make some calculations, but Googling or using your phone’s calculator just takes too much time. Cortana can answer complicated math problems, even if they are stated in plain language. What’s more, Cortana is able to convert temperature, time zone, weight, and volume.

Cortana will not only improve your business processes, but also help create a more relaxed workplace. And when employees are less stressed, everyone experiences more rewarding workdays.

We’re experts in traditional office IT, but we’re also pretty savvy with exciting new tools like Cortana. Send us a message today to learn more tips on improving productivity in your workplace.

Published with permission from TechAdvisory.org. Source.

Big gains for small-business IT in 2017

How many new technologies did your business adopt last year? Too many? Too few? You’ve officially made it through 2017 and there’s no better time than now to review which IT fads were worth investing in, and which ones should be left in the past. Look no further than our recap of last year’s most valuable technologies for small businesses.

Small businesses love the cloud

According to research from IDC, more than 70% of businesses with 10-99 employees took advantage of cloud technology in 2017, and that number is expected to rise this year. This is largely due to IT providers demonstrating that the cloud is just as, if not more, secure than on-premises solutions. The list of possibilities for what can be hosted in the cloud on a small-business budget is getting longer every day — if you’re not devoting resources to this technology, it’s time to jump onboard.

Mobile payments earn users’ trust

Like the cloud, making credit card purchases using a mobile device suffered from a trust deficit in its early stages. For good reasons, consumers have been conditioned to treat IT security with caution, and storing financial information on a smartphone that could wirelessly transmit that information to cashiers sounded dangerous.

However, after two years of availability without any major incidents, the number of users who have used smartphone-based wallets like Apple Pay has doubled. Accepting these payments is relatively simple for small businesses and opens up new business opportunities.

Cybersecurity becomes affordable for SMBs

Ransomware had yet another year of explosive growth, and small businesses were a primary target. Thankfully, managed IT services providers met the increased demand for cybersecurity services with intelligent data backup and network protection solutions tailored for SMB budgets. There will be even more ransomware attacks in 2018, which means you should be investing in more cybersecurity services than you did last year.

The Internet of Things gains popularity

Just a couple years ago, Internet of Things (IoT) devices were novelty gadgets for people with money to burn. Everything was being connected to WiFi networks: egg trays, pet-activated video chats, belts, you name it. But due to more useful applications in 2017, nearly a third of US businesses are now taking advantage of IoT gadgets. Connected thermostats, door locks, and AI assistants make it easy to save money, increase security, and boost productivity.

“Artificial Intelligence” is widely adopted

Although we’re still far from building computers that can truly think for themselves, 2017 was the year that computers got much better at creatively organizing and interpreting data for us. From digital assistants that answer your phones to customer relationship management platforms that intelligently uncover sales opportunities, IT solutions for business are getting significantly cheaper and smarter. Experts predict that more than 30% of businesses will use AI by next year and we recommend you join their ranks.

Technology investments are no different from any other investment. There will always be risks and you should always consult with an industry expert first. When you’re ready to get more value out of your IT, give us a call and we’ll get started on your 2018 plan!

Published with permission from TechAdvisory.org. Source.